ought to have knowledge of firm policies and treatments as outlined in the employee handbook; Multi-line telephone method and how to adequately route calls and/or acquire messages; primary computer capabilities including keyboarding; Computer courses together with Excel, term, and Outlook; crisis and legal processes.
just take and interact chats to future shoppers in designated market place region to qualify sales opportunities and demonstrate sort of service or item provided
OUR MISSION Etech is a servant leader Business providing outstanding client encounters and impressive answers which empower our shoppers to develop stronger models, bolster shopper interactions, and gain marketplace share.
From a global outsourcing Option provider to a full-fledge consumer knowledge management enterprise, Etech gives merchandise & expert services of digital engagement, AI-enabled technological innovation software program for purchaser engagement and good quality monitoring, omnichannel CX assistance, excellent monitoring solutions and it is a technological innovation associate for foremost makes everywhere in the globe.
becoming a customer assist affiliate, you will need to be versatile while you change to altering obligations and tasks as the Division and the business evolve.
Demonstrated capability to fulfill deadlines, complete essential time delicate responsibilities & adapt promptly to last second changes
liable for creating lasting, temporary and interval degree forecasts together with potential designs for numerous Get in touch with sorts dependant on customer input and historic knowledge making use of spreadsheet templates, statistical modelling software program as well as other tools.
Builds and maintains business interactions with customers by furnishing prompt and exact services to advertise buyer loyalty
A group of devoted leaders inside the Get in touch with center marketplace who're captivated with building a extraordinary big difference for our
About us Etech provides upcoming-era BPO alternatives. A global minority-owned company, Etech has produced and trademarked how to show your info into strategic insights. Leveraging the power of artificial as well as human intelligence Etech enhances instruction and coaching to center on essential behaviors generating enhanced client experiences and shareholder price. Etech introduced in 2003 with only four hundred staff members and a single Make contact with Centre in Nacogdoches, Texas.
Be open up and check here responsive to dependable coaching, get an Energetic function in effectiveness arranging and intention environment.
running a remote or hybrid workforce could be challenging, but with the appropriate techniques, it could be a hit! On this episode of Quick Dose of CX, Etech’s COO, Kaylene Eckels, shares actionable guidelines on how to correctly lead hybrid or distant teams—from setting apparent targets to fostering powerful communication.
you might give engaging, responsive, well timed telephone and e-mail assist to shopper purchasers, profits, and other internal team customers. You will be the point of Get in touch with for The customer and/or product sales group member as you retain them educated with the standing of open up troubles whilst actively Doing work to troubleshoot and solve them.
capability to: Establish and retain successful relationships with workforce customers, proficiently monitor, and Appraise position general performance and coach and create staff members as desired; acquire and retain relationships with peers throughout departments.